Eugene's Premiere House Cleaning Service

Frequently Asked Questions

Frequently Asked Questions

Q: Who will be cleaning my home?

We make every effort to send the same team of two professional cleaners each visit. However, sometimes due to illness, vacations, or other reasons; we may have to substitute another team to clean your home. In the event a substitute team is reassigned, we will contact you personally.

Q: Why does the first clean take longer?

Our first cleaning visit is more like a spring cleaning or perhaps “catch-up” cleaning. Before we can begin regularly scheduled maintenance of a home, there are a variety of first-time tasks that require extra time and effort. There’s a big difference between “old” dirt and “new” dirt. If we don’t get rid of the old dirt, no matter how hard we try, simply removing new dirt isn’t going to make your home sparkling. It’s not uncommon for us to spend from two to four times longer on an initial clean than it takes us on regularly scheduled maintenance visits.

Q: Are you licensed, bonded and insured?

Yes, a Certificate of Insurance will be provided upon request.

Q: Am I guaranteed service the same time and day of the week?

With the exception of inclement weather, your cleaning day is guaranteed. However, with the exception of the 1st appointment in the morning, we can not guarantee a specific time of day for your regularly scheduled visits because our schedules and travel routes can change from week to week. We will make our very best effort to arrive at your requested time and are more than happy to contact you the day before your service with an estimated time of arrival (ETA).

Q: Are your employees trustworthy?

Yes, we do a reference and criminal background check on all of our employees, as well as pre-employment and random drug screening.

Q: What happens if I’m not satisfied?

We offer the Maid to your Satisfaction Guarantee. Call within 48 hours of service and we will return for no additional charge.

Q: What if something is damaged when my home is being cleaned?

Although we take extreme care when cleaning your home, sometimes accidents do happen. If breakage or damage occurs as a result of our cleaning we will make every effort to have the item repaired or replaced.

Q: Do I have to be home when the staff comes?

It is not necessary for you to be home. For your peace of mind, all of our staff are fully insured and bonded. For ease of access, you may provide us with a key which is kept in a lock box system with your assigned customer number until the day your home is cleaned. However, you are welcome to stay home during your clean.

Q: What if I need to change my cleaning appointment?

We try to be as flexible as possible. We ask that you give us 48 hours notice, so that we can adjust our schedules.

Q: Can my regular cleaner do additional tasks not covered in my daily program?

Yes, just call the office with your request or email / fax our next visit checklist, a minimum of 48 hours before your scheduled visit. Since we work on a schedule with multiple home owners we do our best to accommodate everyone’s needs.

Q: How do I pay for services?

The preferred method of payment at time of service is cash or check. For your convenience, we would be happy to keep your credit or debit card on file which would be billed at the completion of each clean.

Q: Do you offer gift certificates?

Yes. We can even customize our gift certificates to your specifications. Just contact the Maid in Oregon office, we’d be happy to assist you.